Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee for Finchley

At Flowers Finchley, we take immense pride in being your trusted local florist dedicated to providing only the freshest flowers to households and businesses in and around Finchley. We stand by a fresh flowers guarantee, ensuring that every bouquet and arrangement arrives vibrant, beautiful, and ready to impress. Your satisfaction is always our priority, and if anything falls short of expectations, we're here to make it right.

Damaged or Unsatisfactory Flowers on Arrival

We pack and deliver each order with the utmost care. However, in the rare event that your flowers arrive damaged or not as described, please notify us immediately upon receipt. For our records, we may kindly ask for a clear photograph showing the issue. This helps us resolve your concern swiftly and improve our service for the future.

Our Freshness Window

We promise a generous freshness window on all our flowers. Provided they are cared for according to the simple instructions provided with your arrangement, you can expect your flowers to look fresh for at least 5 days from delivery. If you believe your flowers have not lasted as promised, please get in touch within this 5-day window so we can assist you promptly.

Refunds & Replacement Options

Your satisfaction means everything to us. If your flowers are damaged on arrival, do not last within the guaranteed freshness window, or you have any other issues with your purchase, we will offer you the following options:

• Full or Partial Refund: Depending on the nature and extent of the issue, we may offer a full refund for your order or a partial refund where appropriate.
• Free Replacement: In many cases, we are happy to arrange a replacement bouquet at no additional cost, delivered at a time convenient for you.

To ensure fair resolution, we ask that any refund or replacement requests be made within 48 hours of delivery, accompanied by a photo if possible. We handle all concerns on a case-by-case basis to ensure you receive the most appropriate solution.

Complaints Process

If you experience any difficulties with your order, whether it’s regarding freshness, product quality, or service, we encourage you to contact us directly. Your feedback is invaluable and allows us to uphold our high standards as Finchley’s local florist. Here’s how our complaints process works:

1. Reach out as soon as possible, providing your order details and a description of the issue.
2. We will acknowledge your complaint promptly and aim to respond with a proposed resolution within one working day.
3. Depending on the outcome, we will arrange for refund, replacement, or any other appropriate action to correct the issue.

Our goal is always to leave you delighted with your Flowers Finchley experience. We welcome all feedback and strive to learn and improve from every comment we receive.

Trusted Local Service

Flowers Finchley is proud to be part of the Finchley community, serving both private homes and local businesses. We are committed to upholding our fresh flowers guarantee and delivering service you can count on, no matter the occasion. Thank you for trusting Flowers Finchley—your satisfaction is at the heart of what we do.