These Terms & Conditions govern your use of the Flowers Finchley online flower delivery service. By placing an order with us, you confirm that you are accepting these Terms & Conditions in their entirety. These terms apply to all customers throughout Finchley and the surrounding areas who use our e-commerce store for flower purchases and delivery. Please read these Terms carefully before ordering, as they affect your rights and liabilities under the law.
When you place an order for flower delivery with Flowers Finchley, you must be at least 18 years of age and legally capable of entering into binding contracts. Orders can be submitted via our website for delivery across Finchley and nearby areas. Upon placing your order, you will receive an email confirmation to acknowledge receipt of your order details. This confirmation is not an acceptance of your order; a binding contract is formed once you receive an email confirming dispatch of your flowers.
All orders are subject to availability and acceptance. We reserve the right to refuse orders for reasons including, but not limited to, unavailability of products, incorrect pricing, or concerns regarding fraudulent activity. We strive to ensure accurate representations of our products, but as flowers are natural products, variations in colour, size, and shape may occur.
You are responsible for providing accurate recipient details, including full address and contact information, to ensure prompt and correct delivery. Flowers Finchley cannot be held liable for delays or failed delivery caused by incorrect details provided by you.
At Flowers Finchley, we endeavour to ensure all products are accurately described and photographed. However, due to the seasonal nature of flowers and market availability, we may occasionally substitute flowers or packaging of equivalent style and value without notice. Such substitutions are only made to ensure the best quality and value for your arrangement, while maintaining the integrity and overall appearance promised in your chosen design.
All prices on our website are listed in Pounds Sterling (GBP) and are inclusive of VAT where applicable. Delivery charges will be displayed separately at the checkout before final payment. Prices are subject to change at any time, but these changes will not affect orders already confirmed with dispatch notification.
Flowers Finchley accepts the online payment methods as indicated at checkout. By submitting your payment, you confirm that the credit or debit card or other payment method used is yours or that you have authority to use it. All payments are subject to validation checks and authorisation by the relevant provider.
If your payment is declined or not authorised for any reason, your order will not be processed, and you will be notified. Orders are only confirmed upon successful receipt of full payment and dispatch email confirmation.
We provide flower delivery services to locations across Finchley and nearby areas as featured on our website. Delivery availability, timescales, and charges are displayed during checkout and may vary depending on location and preferred date.
While we make every reasonable effort to deliver your flowers at the specified time, we cannot guarantee exact delivery times due to factors outside our control, including traffic and weather conditions. Deliveries may be made by our own drivers or trusted third-party couriers depending on destination.
If the recipient is unavailable at the delivery address, our driver will attempt to leave the flowers in a secure place or with a neighbour and will leave a delivery card or message as guidance. Flowers Finchley are not liable for any loss or damage if you or the recipient fail to collect the flowers or provide the correct delivery details.
Orders for flower arrangements can be cancelled or amended up to 24 hours prior to the scheduled delivery date by contacting our customer service team. We will confirm the cancellation or amendment in writing. If you wish to cancel or modify an order within 24 hours of delivery, we will make every effort to accommodate your request but cannot guarantee this due to the perishable nature of flowers and our preparation process.
In the unlikely event that we are unable to fulfil your order, a full refund shall be provided to the original payment method or an agreed substitute arrangement offered, subject to your approval.
As flowers are perishable goods, returns are generally not accepted, except where there is an issue with the delivered items. If your order arrives damaged or is incorrect, please contact us within 24 hours of receipt with photographic evidence where possible. We will investigate your complaint promptly, and if deemed valid, organise a replacement or refund at our discretion.
Refunds can only be made to the original payment method used at the point of purchase. Refund amounts will not exceed the original value of your order, including any specific delivery charges paid.
Flowers Finchley will not be liable or responsible for failure to perform, or delay in performance, of any of our obligations under a contract that is caused by events outside our reasonable control. This may include but is not limited to: extreme weather, fire, flood, natural disaster, epidemic, strikes, transport disruptions, or government restrictions (‘Force Majeure Event’). Should such an event occur, we will endeavour to fulfil your order as soon as reasonably possible or offer a fair resolution.
You are responsible for providing all information required to fulfil your order accurately, including recipient name, address, and contact details. It is your responsibility to ensure the recipient is available to receive delivery where necessary and to inspect products promptly upon receipt. For care and longevity of your flowers, please follow any care instructions provided.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury arising from our negligence, fraud, or fraudulent misrepresentation, or any liability that cannot be excluded or limited by law.
Except as stated above, Flowers Finchley shall not be liable for any indirect, consequential, or purely financial losses arising in connection with your contract or the use of our website, whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable. Our maximum aggregate liability under these Terms & Conditions shall not exceed the value of the goods ordered or £100, whichever is lower.
All content featured on the Flowers Finchley website, including product images, text, designs, and logos, are the intellectual property of Flowers Finchley or its licensors. Use of this website does not grant you any rights to our intellectual property or that of third parties. You may not reproduce, copy, or distribute site content without our written permission.
We respect your privacy and process your personal information in accordance with the General Data Protection Regulation (GDPR) and our privacy policy. Your details are collected and used solely for the processing and fulfilment of your order, fraud prevention, and improving our services. We will not share your data with unauthorised third parties.
Flowers Finchley reserves the right to amend or update these Terms & Conditions at any time without prior notice. Any changes will be posted on our website. It is your responsibility to review these terms each time you place an order. Continued use of our site and services constitutes acceptance of any changes made.
Our aim is to provide the highest standards of service for flower delivery in Finchley and surrounding areas. If you have any concerns or complaints regarding your order, please contact our customer service team as soon as possible. We will endeavour to resolve all issues promptly and with fairness.
These Terms & Conditions constitute the entire agreement between you and Flowers Finchley regarding your use of our e-commerce service. Should any provision be found invalid or unenforceable, the remaining provisions will continue to remain valid and in effect.
These Terms & Conditions and any contract between us are governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have exclusive jurisdiction over any disputes or claims that may arise from, or be related to, these Terms or your use of our service.
If you have any questions about these Terms & Conditions or require further information, please contact our customer service team using the contact details provided on our website.
Thank you for choosing Flowers Finchley for your online flower delivery needs across Finchley and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 46 Ballards Ln, London, N3 2BJ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Finchley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Finchley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
